CANCELLATION AND RETURN POLICY

We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.

CANCELLATION POLICY:

• If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by login into https://sriniketanonline.com/
  If you cancel your order before your package/s has been handed over to the courier service providers, you will be fully refunded. If your order/s already dispatched, no cancellations can be made.
• We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders.

RETURN POLICY:

International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email if you need any assistance or clarification before making a purchase.

For domestic shipments, all items to be returned / refunded must meet the following conditions :

• • A Return request must be raised within 48 hours of receiving the product by login into user account at https://sriniketanonline.com/ from my order section.

  • All returned products should be completely unused and unhampered. Hard Tag including the Bar-Code of the product should be kept intact and not removed from the product. All original packaging of the product should be intact and no damage done to either the product or its packaging.

  • https://sriniketanonline.com/ reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.       Certain scenarios where we will NOT be able to support Returns :

  • Return request is made outside the specified time frame of 48 hours.

  • Product is damaged because of use or product is not in the same condition as you had received.

  • Tag removed from product.

  • Product is damaged due to non-adherence to the wash and care instructions.

  • Customized or tailor-made products that have been made to order with your specifications. (For e.g. Fall and picot addition).

  • Products with tampered or missing price tags or blouse fabric cut out from the saree.

  • Items that are returned without the original packaging and original bills.

    Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

DEFECTIVE/DAMAGED PRODUCTS:

• We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive defective or damaged product(s), please notify us on info@sriniketan.com mentioning your order ID as well as pictures of the defect, within 48 hours of receiving the product(s) and we’ll take it forward from there.
• On arrival of your order, if you find the package to be tampered with, please do not accept delivery and return it back to the delivery. Please email us at info@sriniketan.com mentioning your Order ID and we’ll do the needful. If the delivery has been accepted by you, it will be assumed that the package was received in a secure manner.
• Please note that minor variations such as loosening of threads or gradual color fading over time are natural characteristics of fabric products and do not qualify as defects. The company shall not be held liable for these occurrences .
• Sarees to dry clean only. No guarantee for colour, slipage of cloth and jari in all sarees.