Returns & Cancellation
CANCELLATION
AND RETURN POLICY
We have a
thorough and comprehensive Cancellation and Return Policy. Please read it
entirely before placing your order, to ensure a smooth and hassle-free shopping
experience.
CANCELLATION
POLICY:
- If
unfortunately you have to cancel an order, please do so within 1-2 hours
after placing an order, by login into https://sriniketanonline.com/
If you cancel your order before your package/s has been handed over to the courier service providers, you will be fully refunded. If your order/s already dispatched, no cancellations can be made. - We are not
liable for any delays in delivery by the Courier Company/Postal
authorities. No cancellations can be made owing to the delay in receiving
orders.
RETURN
POLICY:
International shipments are NOT eligible for returns or exchanges.
Please feel free to get in touch through email if you need any assistance or
clarification before making a purchase.
For domestic
shipments, all items to be returned / refunded must meet the following conditions:
o
A Return request must be raised within 48 hours of receiving the product
by login into user account at https://sriniketanonline.com/ .
o
All returned products should be completely unused and unhampered. Hard
Tag including the Bar-Code of the product should be kept intact and not removed
from the product. All original packaging of the product should be intact
and no damage done to either the product or its packaging.
o
https://sriniketanonline.com/ reserves the right to do a
thorough quality check of the product before issuing a credit/processing
refunds .
Certain scenarios where we will NOT
be able to support Returns:
o
Return request is made outside the specified time frame of 48 hours of
receiving the product.
o
Product is
damaged because of use or product is not in the same condition as you had
received.
o
Product is
damaged due to non-adherence to the wash and care instructions.
o
Customized
or tailor-made products that have been made to order with your specifications.
(For e.g. Fall and picot addition).
o
Products
with tampered or missing price tags or blouse fabric cut out from the saree.
o
Items that
are returned without the original packaging and original bills.
o
Sale offer
items are not eligible for return unless product has any defect or damaged.
Any returned
item received by us that does not meet the above-mentioned conditions will not
be accepted and will be returned back to the customer at their expense. No
amount will be reimbursed in this case.
DEFECTIVE/DAMAGED
PRODUCTS:
- We take great care in ensuring the quality of our products but in
the rare case of the product having any manufacturing defects that have
been unnoticed from our end, we would exchange/replace/refund the same. If
you happen to receive defective or damaged product(s), please initiate
return request with pictures of the defect, within 48 hours of receiving the
product(s) and we’ll take it forward from there.
- On arrival of your order, if you find the package to be tampered,
please do not accept delivery and return it back to the delivery person.
Please email us at info@sriniketan.com mentioning your Order
ID and we’ll do the needful. If the delivery has been accepted by you, it
will be assumed that the package was received in a secure manner.
- Please note that minor variations such as loosening of threads or gradual
colour fading over time are natural characteristics of fabric products and
do not qualify as defects. The company shall not be held liable for these occurrences.
- Sarees to dry clean only. No guarantee for colour, slippage of cloth and jari in all sarees.